General terms and conditions of the online store ToP Tadej Pogačar shop are compiled in accordance with the Consumer Protection Act (ZVPot), General Regulation on Data Protection, EU 2016/679 (GDPR), Personal Data Protection Act (ZVOP-1) and Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce (GZS) and international codes for e-commerce.

The provider, Profidtp d.o.o., Gradisce VI 4, 1291 Skofljica, Slovenia, SI56342764, undertakes to always provide the buyer with the following information:

  • company identity (company name and registered office, register number)
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
  • essential characteristics of the goods or services (including after-sales services and guarantees),
  • availability of products (any product or service offered on the website should be available within a reasonable time),
  • conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
  • all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
  • method of payment and delivery,
  • time validity of the offer,
  • the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
  • an explanation of the complaint procedure, including any details of the contact person or customer service.

Despite our efforts to ensure up to date and correct information published on our website, the characteristics of items, delivery time or price may change so quickly that we are unable to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item. Prices in the online store are subject to change without notice and are valid at the time of placing the order.

Although the photos of the sales items are accurate, all photos should be taken as symbolic. The photos do not guarantee the properties of the product.

Payments

The following payment methods are available:

  • Payment by bank transfer
  • PayPal
  • Credit Card
  • Personal collection during working hours in Profidtp d.o.o. office in Trzin, Motnica 7a (2nd floor) by prior appointment by phone: +386 51 322 203 or mail: shop@tadej-pogacar.com

When you place your order, we will automatically provide you with payment and delivery information via email. The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an electronic message about the content of the order, payment and delivery). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Purchase process

After placing the order, the buyer receives an e-mail notification with payment and delivery information. Information on the content of all his placed orders is always available to the customer on the email costumer has provided in the order. After receiving the order, we ship the goods in the shortest possible time.

Delivery

Goods ordered in our online store sent in the shortest possible time.

Delivery is carried out in cooperation with Pošta Slovenije. For Slovenia delivery usually takes up to 5 working days, for Europe up to 8 working days and for the rest of the World up to 12 working days, if the product is in stock. In case the product is not in stock, the delivery time is extended by an additional 5 working days.

During public holidays and weekends, the delivery time is extended accordingly.

Personal collection is available Profidtp d.o.o. office at the IOC in Trzin, Motnica 7a (2nd floor), Slovenia. Prior notice by phone (+386 51 322 203) is required for personal collection.

Delivery costs

Shipping costs for Slovenia amount to 4.90 EUR including VAT, for Europe 9.90 EUR including VAT, and for North America, South America, Africa, Asia, Australia and Oceania 14.90 EUR including VAT.

Contact details and  bank transfer details

PROFIDTP d.o.o.
Gradisce VI 4
1291 Skofljica
Slovenia
e-mail: shop@tadej-pogacar.com
IBAN: SI56 0313 1100 0424 183
Reference: SI00 (+order number)
SWIFT BIC CODE: SKBASI2X
VAT ID: SI56342764
Registration number: 2185016

Order when chosen payment method is bank transfer is held for 7 working days. If we do not receive payment in 7 working days, ordered items are returned to stock and the order is cancelled.

Return of goods

If the product does not suit you, you can return it to our address within 30 days of receiving the product. Prior to this, please inform us at: shop@tadej-pogacar.com.

The cost of sending the returned items is paid by the buyer himself.

Refunds will be made as soon as possible and no later than 30 days after received notice of withdrawal from buyer. The refund of purchase value is made only through a personal bank account. We do not pay out cash.

Protection of personal data

The provider undertakes to permanently protect all personal data of the user. The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.

Under no circumstances will the user’s data be passed on to unauthorized persons.